Research & Advice Leadership Team

Mark Condon -- Senior Vice President

Mark has worked with and helped develop solutions for credit unions for more than 25 years. In various roles at CUNA, he has worked as a marketer and sales director; an editor and the publisher of Credit Union Magazine; and has launched such innovative online products as the Home & Family Finance Resource Center; Googolplex, the online guide for Student Moneymakers; and the Credit Union Executive Center. He was responsible for moving CUNA's daily electronic news service News Now to the Web and making it the focal point of CUNA's Web site. CUNA's personal-finance products for credit union Web sites were also created under Mark's direction. He led CUNA's efforts to develop an online products and services organization, now known as CUNA Network Services, and he continues to serve as chairman of its advisory board.

Mark serves on CUNA's Executive Management Team, allowing him to stay abreast of current political and regulatory issues with an insiders edge. He is a frequent contributor to CUNA publications, writing primarily about technology and demographic trends and issues and their impact on credit unions and the payment system. His broad-based knowledge of financial services and extensive credit union experience make him the ideal person to head CUNA's Research and Advisory Services department.

Mark has a bachelor's degree in journalism from the University of Wisconsin-Madison. You can reach him at 800-356- 9655, ext. 4078, or mcondon@cuna.com.

Doug Benzine - Vice President, Advisory Services

As a former officer of CUNA Network Services and widely recognized credit union e-commerce expert, Doug is a well-known voice to credit union groups interested in online products and services. He brings this extensive credit union e-commerce and technology experience, as well experience as a financial services consultant for KPMG Peat Marwick, to Advisory Services. Doug understands what credit unions want when they turn to experts for help, whether in the online arena, or when seeking improved profitability and service performance: practical answers based on the best, latest information.

Doug earned a bachelor's degree in Finance from the University of Wisconsin - Whitewater, and an Executive MBA from the University of Wisconsin - Madison. You can reach Doug at 800-356-9655, ext. 4039, or dbenzine@cuna.com.

Mike Schenk - Vice President, Economics and Statistics

With over 15 years financial industry experience, Mike can deliver not only credit union economic data, but the crucial interpretation and analysis of that data to benefit credit union users. His analyses regularly appear in publications such as CUNA's Credit Union Magazine and Credit Union Executive. Mike is also a major voice in helping CUNA develop and execute its lobbying efforts regarding legislation and regulation affecting the credit union marketplace and the rules credit unions operate under.

A popular speaker, Mike's experience includes conducting economic analyses, competitor evaluations and product-line planning, as well as helping executives understand asset/liability and capital management issues, and providing support for lobbying efforts in these areas.

He has a Bachelors degree in Economics from St. Mary's University of Minnesota, and an M.B.A. in Finance from DePaul University, with a concentration in Banking and Financial Intermediation. You can reach Mike at 800-356-9655, ext. 4228, or mschenk@cuna.com.

Jon Haller -- Director of Market Research

For over 15 years, Jon has helped credit unions of all asset sizes conduct invaluable research on their membership, giving them the vital information they need to remain competitive in the eyes of their members. Jon's expertise allows him to design surveys that work with standard questions or completely customized inquiries to get at the information most important to each individual credit union client.

In addition, Jon directs the administration of the Credit Union Member Survey and Corporate Research units of CUNA, and spearheads CUNA's National Member Survey project. He is also a contributor to CUNA's Environmental Scan team and is a nationally recognized expert and popular speaker on credit union marketing data, market research issues and issues impacting credit unions.

Jon earned a Bachelor of Science degree from the University of Wisconsin, with a major in Sociology and an emphasis in statistical analysis and research methods. In addition, he earned an MBA degree in Market Research in 1996, also at the University of Wisconsin. You can reach Jon at 800-356-9655, ext. 4346, or jhaller@cuna.com.

Kristina Grebener – Director Research & Advisory Services

As Director of Research & Advisory Services, Kristina oversees the Credit Union Environment Research unit. She leads a team of analysts providing credit unions with the tools and market analysis needed for strategic planning. She is responsible for CUNA’s Credit Union Environmental Scan (E-Scan) and CU360 – CUNA’s research portal. Kristina regularly speaks at industry conferences on market research and issues impacting credit unions.

Prior to joining CUNA in 1998, Kristina worked for Hagler Bailly Consulting, Inc., conducting research for electric and gas utilities, governmental agencies, and regulators.

Kristina earned a Bachelor of Business degree from the University of Wisconsin—Madison, with majors in Marketing and Psychology.

You can reach Kristina at 800-356-9655, ext. 4287, or kgrebener@cuna.com.

Steve Rodgers – Editorial Director

Steve has spent nearly 25 years covering the credit union movement--from political issues to research trends. He now serves as editor for CUNA’s Environmental Scan, Credit Union Executive Newsletter, and CU360—CUNA’s new online research portal. This group of print and online publications gives credit union leaders the tools, information, and perspective they need to achieve superior performance.

In addition to his present responsibilities, Steve has handled a variety of editorial assignments for CUNA, including editor of Credit Union Magazine and Credit Union Directors Newsletter, as well as managing CUNA's technical publications. He also spent three years with CUNA Mutual Group's public relations department.

Steve is a frequent speaker at credit union conferences and gives industry overviews at credit union strategic planning sessions. He received a BA in Journalism from the University of Wisconsin-Madison in 1977. You can reach Steve at 800-356- 9655, ext. 4082, or srodgers@cuna.com.