CUSTOM RESEARCH

Web site Satisfaction Surveys

With more and more of your members going to the Internet for financial services, it is critical to know if your Web site and online services meet member preferences. Use CUNA Research Online to provide information you need to better serve your members and succeed in today’s competitive, online marketplace.

CUNA Web Site Satisfaction Surveys are designed to help you:

• Determine how satisfied your members are with your Web site and what you need to do to improve your online services
• Discover if they can easily find what they're looking for on your credit union's Web site, how appealing they find it, how satisfied they are with the amount and quality of its content, and more!
• Examine your members' level of interest in remote banking services, such as online bill payment.
• Survey your members on their satisfaction with existing online services such as internet banking, bill payment, and their use at other providers.
• Collect feedback from your members on an on-going basis.
• Compliment your mail-based surveys by giving your members the option to respond online.

Find out more about Custom Research staff

FOR MORE INFORMATION, contact us by:

• Phone:	1-800-356-9655, ext. 4172
• E-mail:	mktresearch@cuna.coop
• Fax:	(608) 231-4027
• Mail:	Credit Union National Association, Inc Center for Research & Advice PO Box 431 Madison, WI 53701-0431
• Online Request:	Send a request for more information here!